Here are some of the most frequently asked questions by customers.
How do I choose the correct size dress?
The first port of call is to consult our sizing guide. The measurements are body measurements, if you are unsure of sizing or you fall between two sizes, then go for the next size up, alternatively, when you order, include your measurements and we will advise you of the dress that best fits your size. On the odd occassion that a ready-made dress may not fit, we will recommend the custom dress option.
We understand that everyone is made differently, for example, even though you may normally be a size 12, it may still not be quite the right fit. In such cases, we do offer a customisation service. This incurs an additional fee as there is extra work involved to customise a dress. The main benefit is that you will end up with a dress that fits like a glove! Please note that the customisation service is carried out by our tailors in our studio in China and your dress will be shipped direct from the factory. You need to allow upto 10 days for delivery.
How long does delivery take?
All dresses if in stock, will be shipped out within 3 days. We always strive to provide the best customer service possible. Please allow 7-10 working days for actual delivery.
Are the dresses really from China?
Yes, all dresses are made in China. Our Sales Office is actually based in the UK and we hold a small selection of stock here however most of our dresses are sent direct from our design studio in China. We have found this works great for our customers as we can offer a wider range of styles and ship out quicker.
How do I clean my dress?
All the chinese dresses should be Dry Cleaned or Hand Washed in Cool water.
Made to Measure dresses should only be dry cleaned.